Admin Engineering - Courtyard by Marriott Manado

The Admin Engineering role at Courtyardby Marriott Manado provides essential support to the hotel's operational efficiency by managing critical information systems. This position involves the accurate input and retrieval of data within computer databases to maintain up-to-date records, files, and reservations, ensuring seamless guest experiences and internal coordination. The successful candidate will be a key point of contact for addressing guest inquiries related to reservations and information, contributing to the smooth functioning of the hotel's administrative processes.

About the Role

• Perform data entry and retrieval tasks within designated computer databases to update records and files.
• Maintain accurate and current reservation systems and guest information.
• Respond promptly and professionally to guest inquiries regarding reservations and hotel information.
• Ensure the integrity and security of sensitive guest and operational data.
• Collaborate effectively with other hotel departments to support overall operations.

Key Responsibilities

• Utilize keyboard, mouse, or trackball to efficiently enter and retrieve information from computer systems.
• Process and update reservation records and guest files according to established procedures.
• Address guest inquiries via phone, email, or in-person channels, providing clear and helpful information.
• Perform routine system maintenance tasks to ensure database accuracy and accessibility.
• Contribute to the resolution of operational issues related to information management.

Requirements

• Proficiency in using standard office software and database management systems.
• Strong attention to detail and accuracy in handling data and guest information.
• Excellent communication skills, both written and verbal, for effective guest and colleague interaction.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Basic understanding of hotel operations and reservation systems is advantageous.