Customer Support & Service Parts Sales Representative

Customer Support & Service PartsSales Representative RIX Industries Benicia, CA Full-time This role serves as a vital link between RIX Industries and its customers, combining expertise in customer support with the ability to drive service parts sales. The representative will manage all documentation related to customer support inquiries and service parts transactions, ensuring accuracy and efficiency. This position also involves performing any additional tasks assigned by the Director of Customer Service, contributing to the overall effectiveness of the customer service department. **About the Role** The ideal candidate will thrive in a dynamic environment, balancing the demands of providing exceptional customer support with the proactive pursuit of service parts sales opportunities. This role requires a customer-centric approach, strong organizational skills, and the ability to collaborate effectively within the team. **Key Responsibilities** * Manage and maintain all documentation related to customer support inquiries and service parts sales transactions. * Process service parts orders accurately and efficiently, ensuring customer satisfaction. * Assist the Director of Customer Service with assigned tasks and projects. * Communicate effectively with customers, internal teams, and vendors. * Contribute to the continuous improvement of customer service and parts sales processes. **Requirements** * Proven experience in customer support or a related sales role. * Strong organizational skills and attention to detail. * Ability to multitask and prioritize effectively in a fast-paced environment. * Excellent verbal and written communication skills. * Proficiency with relevant software and systems. * Ability to work collaboratively within a team. RIX Industries offers a competitive work environment and opportunities for professional growth.