Asst. Sales Manager / Sales Manager

As Assistant Sales Manager/Sales Manager at External Listings in Surabaya, you will play a pivotal role in driving sales performance and ensuring exceptional customer satisfaction. This position requires a proactive individual skilled in communication and problem-solving to effectively manage guest interactions and internal collaborations. You will be the primary point of contact for resolving guest inquiries, requests, and issues across various departments, leveraging sales techniques to maintain positive relationships and uphold the company's reputation. Your efforts will directly contribute to achieving sales targets and enhancing the overall guest experience within the Surabaya market. **About the Role** This is a critical position within the Sales team, responsible for managing key aspects of guest engagement and departmental coordination. You will act as a liaison between guests and internal teams, ensuring seamless resolution of issues while promoting sales opportunities. The role demands strong interpersonal skills, a customer-centric approach, and the ability to work efficiently under pressure in a dynamic environment. **Key Responsibilities** * Resolve guest calls, requests, and problems by contacting relevant departments (e.g., Sales, Data Administration, Accounting) as needed. * Utilize established sales techniques and knowledge to address guest inquiries effectively and promote company offerings. * Collaborate closely with internal teams to gather information, clarify requirements, and facilitate smooth guest interactions. * Maintain accurate and timely records of guest communications and resolutions. * Contribute to the identification and resolution of recurring issues to improve processes. * Support the Sales Manager in achieving departmental sales objectives and targets. **Requirements** * Proven experience in a sales or customer service role, preferably within a similar environment. * Excellent verbal and written communication skills, with the ability to interact professionally with diverse stakeholders. * Strong problem-solving abilities and a proactive approach to resolving guest issues. * Demonstrated ability to work collaboratively within a team and across departments. * Proficiency in relevant software applications (e.g., CRM systems, communication platforms). * High school diploma or equivalent; additional sales training or certification is advantageous. External Listings offers a competitive compensation package and opportunities for professional growth within a dynamic sales environment.