Sales Support

Better Living Inc is seeking a dedicated Sales Support Specialist to join our team in Charlottesville, VA. This role is pivotal in bridging our innovative products with the professionals who utilize them, ensuring seamless customer experiences and providing essential technical support. The ideal candidate will thrive in a dynamic environment, combining excellent communication skills with a proactive approach to problem-solving and client engagement.

About the Role

You will serve as the primary point of contact for both walk-in customers and phone inquiries, offering knowledgeable assistance and troubleshooting support. A significant aspect of the position involves researching and compiling comprehensive technical data to empower our sales team during client presentations and meetings. Your ability to connect product features with client needs will be crucial in driving satisfaction and fostering long-term relationships.

Key Responsibilities

• Greet and assist walk-in customers, addressing their immediate needs and directing them appropriately.
• Handle a high volume of phone inquiries professionally, resolving issues efficiently and accurately.
• Research, compile, and organize technical specifications and product data for use in sales meetings and client interactions.
• Provide ongoing product support to both internal teams and external clients, ensuring accurate information dissemination.
• Maintain detailed records of customer interactions and support cases to track trends and improve service.

Requirements

• Excellent verbal and written communication skills, with a professional demeanor.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Basic understanding of technical products or a willingness to quickly learn complex systems.
• Proficiency with standard office software (Microsoft Office Suite) and CRM platforms.
• High school diploma or equivalent; associate degree or relevant experience preferred.

What We Offer

We provide a supportive work environment focused on professional growth and development. Competitive compensation and benefits are available, along with opportunities to contribute to a mission-driven organization. This role offers a chance to be at the forefront of connecting innovative solutions with the professionals who shape our communities.