Customer Growth & Marketing Excellence Senior Associate [PMO]

Join Astro Technologies Indonesiaas a Customer Growth & Marketing Excellence Senior Associate within the PMO to drive strategic initiatives that enhance system capabilities and mitigate operational risks. This pivotal role involves close collaboration with Product, Technology, and Operations teams to analyze performance data, gather stakeholder feedback, and implement data-driven improvements. Your expertise will be crucial in developing scalable frameworks that sustainably support the expansion of Customer Growth & Marketing (CGM) efforts, ensuring efficiency and scalability without proportional increases in operational overhead.

About the Role

You will act as a key liaison between CGM strategy and operational execution, translating business objectives into actionable technical and process enhancements. Your work will directly contribute to optimizing system performance, reducing bottlenecks, and fostering a culture of continuous improvement across the organization.

Key Responsibilities

• Collaborate with Product, Technology, and Operations teams to identify system limitations and operational risks impacting CGM growth.
• Analyze performance metrics and stakeholder feedback to diagnose issues and propose data-backed solutions.
• Develop and implement scalable frameworks and processes that enhance system capabilities and support CGM expansion.
• Monitor system performance and operational efficiency, recommending proactive improvements to reduce risk and increase reliability.
• Facilitate cross-functional communication and alignment to ensure CGM initiatives are technically feasible and operationally sustainable.
• Contribute to the development and maintenance of PMO standards and best practices for CGM-related projects.

Requirements

• Minimum of 3-5 years of experience in a similar role, preferably within a technology-driven marketing or growth environment.
• Proven ability to work collaboratively across technical and non-technical teams to solve complex problems.
• Strong analytical skills with experience interpreting data to inform strategic recommendations.
• Experience in project management, process optimization, or operational excellence within a fast-paced tech company.
• Excellent communication and stakeholder management skills to effectively translate requirements and feedback.
• Proficiency with relevant tools such as Excel, SQL, or project management software is advantageous.