Telemarketing Consultant, Retail Telemarketing Centre - Insurance Team II MY

Join our dynamic Insurance Team II at the Retail Telemarketing Centre as a Telemarketing Consultant, driving sales success and customer satisfaction for CIMB. This role is pivotal in achieving our sales objectives while fostering strong client relationships within the competitive Malaysian market.

About the Role

You will be responsible for managing a portfolio of assigned insurance products, focusing on achieving both individual sales targets and cross-sell objectives. Your primary focus will be on generating new business and expanding existing customer relationships through effective telemarketing techniques. Maintaining a high standard of customer service quality is paramount to building trust and loyalty.

Key Responsibilities

• Achieve and exceed assigned sales targets for individual products and cross-sell initiatives.
• Proactively identify and promote additional insurance products to existing and potential customers.
• Conduct professional and engaging telemarketing calls to meet service quality standards.
• Build and maintain positive, professional relationships with customers.
• Accurately document customer interactions and sales activities in the CRM system.
• Collaborate effectively with the team to share best practices and support collective goals.

Requirements

• Proven experience in telemarketing or sales, preferably within the insurance or financial services sector.
• Strong communication skills, both verbal and written, with the ability to persuade and build rapport.
• Ability to work effectively under pressure to meet sales targets and deadlines.
• Excellent customer service orientation and a commitment to quality.
• Proficiency in using CRM systems and basic computer literacy.
• A positive attitude, strong work ethic, and a team player mentality.