Telemarketing Consultant, Retail Telemarketing Centre - Deposit MY

Telemarketing Consultant, Retail Telemarketing Centre - Deposit MY CIMB, a leading financial services provider in Malaysia, is seeking a dynamic and results-driven Telemarketing Consultant to join our Retail Telemarketing Centre. This role is pivotal in driving sales growth and enhancing customer engagement within our deposit products portfolio. Based in Malaysia, you will operate within a fast-paced environment focused on achieving key business objectives through effective customer interaction. **About the Role** The Telemarketing Consultant will be responsible for executing telemarketing campaigns designed to meet and exceed sales targets, with a specific emphasis on cross-selling a range of deposit products to existing and potential customers. This position requires a proactive approach to customer engagement, ensuring every interaction upholds our high standards of service quality and fosters strong, lasting customer relationships. Success in this role directly contributes to the centre's overall performance and CIMB's commitment to delivering exceptional financial solutions. **Key Responsibilities** * Achieve and consistently surpass assigned sales and cross-sell targets for deposit products. * Proactively identify and capitalize on opportunities to cross-sell additional deposit products to customers. * Maintain professional and courteous communication with customers throughout all interactions. * Deliver a high standard of customer service, addressing inquiries and resolving issues effectively. * Adhere strictly to established scripts, compliance guidelines, and quality assurance standards. * Participate actively in team meetings, training sessions, and performance reviews. * Contribute to the continuous improvement of telemarketing processes and techniques. **Requirements** * Proven experience in telemarketing or sales, preferably within the financial services or retail banking sector. * Demonstrated ability to meet and exceed sales targets consistently. * Strong interpersonal and communication skills, with a persuasive and empathetic approach. * Excellent telephone manner and active listening capabilities. * Ability to work effectively under pressure in a target-driven environment. * Proficiency in using CRM systems and other relevant telemarketing software. * Strong attention to detail and commitment to maintaining high service standards. * Ability to work flexible shifts, including evenings and weekends, as required by business needs.