Telemarketing Consultant, Retail Telemarketing Centre - Deposit MY

Telemarketing Consultant, Retail Telemarketing Centre - Deposit MY CIMB, a leading financial services provider in Malaysia, is seeking a dedicated Telemarketing Consultant to join our Retail Telemarketing Centre. This role is pivotal in driving sales performance and enhancing customer engagement through effective telemarketing strategies. The consultant will operate within a dynamic environment focused on achieving business objectives while delivering exceptional service standards. **About the Role** The Telemarketing Consultant will be responsible for executing telemarketing campaigns designed to meet and exceed sales targets. This involves proactive customer outreach, product promotion, and cross-selling initiatives to maximize revenue opportunities. Maintaining positive customer interactions and upholding high service quality are fundamental to this position. The consultant will contribute to building strong client relationships and supporting the overall growth of CIMB's retail deposit offerings. **Key Responsibilities** * **Achieve Sales Targets:** Proactively meet and surpass assigned sales quotas, including specific cross-sell objectives for all designated products. * **Customer Relationship Management:** Establish and nurture positive relationships with customers through professional and empathetic communication. * **Service Excellence:** Consistently deliver high-standard customer service, adhering to established protocols and quality benchmarks. * **Product Promotion & Cross-Selling:** Effectively promote assigned products and services, identifying and capitalizing on cross-selling opportunities to enhance customer value. * **Campaign Execution:** Participate in and support telemarketing campaigns, ensuring accurate data handling and adherence to campaign guidelines. * **Performance Reporting:** Contribute to the collection and reporting of relevant sales and performance data. **Requirements** * **Communication Skills:** Excellent verbal and written communication skills, with the ability to engage customers effectively over the phone. * **Sales Experience:** Proven track record in a sales or telemarketing environment, demonstrating the ability to meet targets. * **Customer Focus:** Strong commitment to providing high-quality customer service and building rapport. * **Product Knowledge:** Ability to learn and effectively communicate information about assigned products and services. * **Resilience & Adaptability:** Capacity to handle rejection professionally and adapt to changing priorities or campaign requirements. * **Attention to Detail:** Meticulous approach to data entry and adherence to procedural guidelines. * **Team Player:** Ability to collaborate effectively within a team environment and support colleagues. This role offers the opportunity to be part of a reputable financial institution dedicated to customer satisfaction and market leadership. Candidates should possess a genuine interest in sales and customer service, with a drive to contribute to CIMB's success in the Malaysian market.