Technical Integration Specialist – CardPointe (Production Support)

Join Fiserv in King of Prussia, PA, as a Technical Integration Specialist within the CardPointe Production Support team. This role offers a chance to make a tangible impact by ensuring the seamless operation and integration of critical payment processing systems. You will collaborate closely with both internal teams and external partners to design, support, and maintain live integrations, playing a vital part in the stability and efficiency of Fiserv's CardPointe platform.

About the Role

You will be responsible for providing expert technical support and guidance on CardPointe integrations. This involves working with stakeholders to understand technical requirements, developing and implementing integration solutions, and ensuring these solutions function reliably in a production environment. Your expertise will be crucial in diagnosing and resolving complex integration issues that arise in live systems.

Key Responsibilities

• Consult with internal and external stakeholders to define and refine technical integration designs and requirements.
• Provide ongoing support for live CardPointe integrations, ensuring optimal performance and availability.
• Proactively identify, diagnose, and troubleshoot integration issues in production environments.
• Collaborate with development and operations teams to implement and maintain integration solutions.
• Document integration processes, configurations, and troubleshooting steps for knowledge sharing.

Requirements

• Proven experience in technical integration, particularly within payment processing or financial services environments.
• Strong problem-solving skills and the ability to analyze complex technical issues.
• Excellent communication skills to effectively collaborate with diverse stakeholders.
• Experience with integration platforms, APIs, or middleware solutions.
• Ability to work effectively in a fast-paced, production support environment.