Admin Customer Service Offline

YUKE JEWELLERYis seeking a dedicated Admin Customer Service Offline professional to join our team in Yogyakarta. This role is pivotal in ensuring seamless customer interactions and efficient administrative support for our offline operations. The ideal candidate will thrive in a dynamic environment, providing exceptional service and maintaining accurate records to uphold our commitment to customer satisfaction.

About the Role

This position involves providing essential administrative and customer service support for our offline channels. You will be the primary point of contact for customers visiting our physical locations, handling inquiries, processing transactions, and ensuring smooth operational flow. Your work will directly contribute to positive customer experiences and the efficient management of our retail environment.

Key Responsibilities

• Provide prompt, professional, and courteous customer service to all visitors and callers.
• Process customer orders, returns, and inquiries accurately and efficiently.
• Maintain accurate and up-to-date customer records and transaction logs.
• Assist with inventory management tasks related to customer interactions.
• Collaborate with internal teams to resolve customer issues and ensure service standards.
• Perform general administrative duties to support the smooth functioning of the customer service department.

Requirements

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy in all tasks.
• Ability to work effectively in a fast-paced, customer-focused environment.
• Basic proficiency with relevant software applications (e.g., CRM, inventory systems).
• Previous experience in customer service or administrative roles is advantageous.
• Professional demeanor and a commitment to providing outstanding service.

What We Offer

We provide a supportive work environment where your contributions are valued. This role offers opportunities for professional growth within a reputable company known for its commitment to quality and customer care. We foster a collaborative team atmosphere and encourage continuous learning.