Senior Manager, SITizen Services

The Singapore Institute of Technology (SIT) seeks a highly motivated and experienced Senior Manager to lead the SITizen Services division within the Office of SITizen Experience. This fixed-term position offers a unique opportunity to shape the student experience for SITizens across the university's campuses. Reporting to the Head of the Office of SITizen Experience, the Senior Manager will be responsible for developing, implementing, and managing comprehensive services designed to enhance the overall well-being, engagement, and success of SITizens.

About the Role

The Senior Manager will spearhead the strategic direction and operational excellence of SITizen Services. This involves designing and delivering innovative, student-centric services that support academic achievement, personal development, and a vibrant campus community. The role requires strong leadership, collaboration, and a deep understanding of student needs to foster a positive and supportive environment for all SITizens.

Key Responsibilities

• Develop, implement, and evaluate comprehensive service strategies and programs for SITizen Services.
• Lead and mentor a team of service professionals, fostering a collaborative and high-performing work environment.
• Collaborate closely with academic departments, student affairs, and other university divisions to ensure seamless service delivery and integration.
• Identify opportunities for service improvement and innovation, utilizing data and feedback to drive enhancements.
• Manage budgets and resources effectively to achieve service objectives within allocated financial constraints.
• Act as a key liaison between students, faculty, and administrative staff, addressing complex service inquiries and issues.
• Ensure compliance with relevant university policies, procedures, and regulatory requirements.

Requirements

• Minimum of 8 years of progressive experience in a senior management role within student services, higher education, or a related field.
• Proven track record of leading and managing teams in service-oriented environments, with a focus on student engagement and experience.
• Excellent strategic planning, operational management, and budget oversight skills.
• Strong interpersonal, communication, and negotiation skills, with the ability to build effective relationships at all levels.
• Demonstrated ability to analyze data, identify trends, and make evidence-based decisions.
• Relevant degree in a field such as Education, Student Affairs, Business Administration, or a related discipline.
• Understanding of the higher education landscape and student affairs best practices.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities.