Tier 2 Technical Support

MaestroTechnologies, a leading provider of innovative solutions, is seeking a dedicated Tier 2 Technical Support professional to join our team in Belvidere, New Jersey. This role is pivotal in ensuring the smooth operation of our critical Line of Business applications, providing essential support to internal users and contributing to the overall stability and efficiency of our IT infrastructure.

About the Role

The ideal candidate will possess a strong foundation in technical support, with a proven ability to diagnose and resolve complex issues within a dynamic environment. This position requires excellent communication skills to effectively interact with users at various levels and collaborate with internal teams to implement solutions. A commitment to maintaining accurate and accessible technical documentation is fundamental to this role.

Key Responsibilities

• Provide Tier 2 technical support for Line of Business applications, diagnosing and resolving hardware, software, and network-related issues.
• Create, maintain, and update technical documentation following established standard formats to ensure clarity and consistency.
• Troubleshoot and resolve escalated technical problems, often involving complex systems or interdependencies.
• Collaborate with internal teams to implement solutions and prevent recurring issues.
• Document all support activities, resolutions, and follow-up actions in the ticketing system.

Requirements

• Two years of substantial experience in a technical support role, demonstrating a track record of resolving complex issues.
• Knowledge of Windows 10 operating systems and related software environments is preferred.
• Strong problem-solving skills and the ability to analyze technical issues methodically.
• Excellent written and verbal communication skills to effectively convey technical information to diverse audiences.
• Ability to work independently and as part of a team in a fast-paced environment.
• Basic understanding of network concepts and common hardware components.