Technical Support Representative

Technical Support Representative TKC Holdings San Antonio, TX Are you a skilled problem-solver with a passion for technology? TKC Holdings is seeking a dedicated Technical Support Representative to join our team in San Antonio, Texas. This role involves providing critical technical assistance to clients across the nation, ensuring smooth operation of systems and resolving complex hardware and software issues. You will be the frontline defense against technical disruptions, leveraging your expertise to maintain system stability and client satisfaction. **About the Role** As a Technical Support Representative, you will serve as the primary point of contact for clients experiencing technical difficulties. Your core responsibility will be to diagnose and troubleshoot a wide range of hardware and software problems on multiple Microsoft Windows and Linux platforms. You will coordinate directly with Field Support Technicians via telephone to facilitate hardware changes and ensure timely resolution of critical issues. This position requires a proactive approach, strong analytical skills, and the ability to communicate effectively with both technical and non-technical stakeholders. **Key Responsibilities** * Diagnose and resolve hardware and software malfunctions across diverse operating systems. * Troubleshoot network connectivity, application errors, and system performance issues. * Coordinate with Field Support Technicians to implement hardware upgrades or replacements. * Provide clear, step-by-step guidance to clients during remote troubleshooting sessions. * Document all support interactions and resolutions accurately in our ticketing system. * Escalate complex issues to senior support staff or vendors as necessary. **Requirements** * Proven experience in technical support, with a focus on hardware and software troubleshooting. * Strong proficiency in Microsoft Windows and Linux operating systems. * Excellent verbal and written communication skills for clear client interaction. * Ability to work independently and collaboratively within a team environment. * Problem-solving skills with a methodical approach to diagnosing technical issues. * Familiarity with remote support tools and diagnostic software. TKC Holdings offers a supportive work environment and opportunities for professional growth within a dynamic organization. *(Word count: 342)*