Guest Services Associate I

Guest Services Associate I External Listings Medan, North Sumatra This role is pivotal in ensuring seamless guest experiences and efficient operations within our Rooms & Guest Services department. As a Guest Services Associate I, you will be the primary point of contact for guests during critical stages of their stay, directly impacting satisfaction and operational flow. Your responsibilities will encompass a range of front-desk and guest service functions essential to the smooth running of our accommodations. **About the Role** You will work in a dynamic, guest-focused environment, handling daily check-in and check-out procedures while managing room assignments and addressing guest requests. This position requires meticulous attention to detail, strong interpersonal skills, and the ability to multitask effectively in a fast-paced setting. **Key Responsibilities** - Process all guest check-ins, check-outs, and room assignments efficiently. - Handle room change and late check-out requests according to established policies. - Secure all guest payments and process refunds accurately. - Activate, re-issue, and manage room keys to ensure guest access. - Maintain accurate records of guest transactions and room status. - Address guest inquiries and resolve issues promptly and courteously. **Requirements** - High school diploma or equivalent. - Previous experience in customer service or hospitality preferred. - Ability to work independently and as part of a team. - Strong communication and problem-solving skills. - Proficiency with standard office software and property management systems. - Physical ability to stand for extended periods and lift luggage. External Listings offers a supportive work environment and opportunities for professional growth within the hospitality sector.