Executive - Client Services

Eastspring Investments, a leading global asset manager with Asia at its core, fosters a culture where diversity is celebrated and inclusion is assured for colleagues, customers, and partners. We provide a platform enabling our people to excel in their work. This role offers the opportunity to contribute significantly to our client services function within this dynamic environment.

About the Role

You will lead and manage a team responsible for delivering exceptional client service and support across key accounts. This position requires strategic thinking, strong leadership, and a deep understanding of client needs within the asset management industry. You will be instrumental in ensuring client satisfaction and fostering long-term relationships.

Key Responsibilities

• Lead and mentor a team of client service professionals, setting performance goals and providing guidance.
• Develop and implement strategies to enhance client service delivery and operational efficiency.
• Act as the primary point of contact for key client accounts, managing relationships and addressing complex inquiries.
• Collaborate with internal teams (e.g., product, operations, compliance) to resolve client issues and improve service standards.
• Analyze client feedback and service metrics to identify areas for improvement and drive continuous enhancement.
• Ensure adherence to Eastspring's service standards, compliance requirements, and regulatory frameworks.

Requirements

• Proven experience in a leadership role within client services, preferably within the financial services or asset management sector.
• Strong leadership and team management skills, with the ability to motivate and develop high-performing teams.
• Excellent communication and interpersonal skills, with the ability to build rapport and manage relationships at all levels.
• Deep understanding of client service principles and a commitment to delivering exceptional client experiences.
• Ability to work effectively in a fast-paced, results-oriented environment with a focus on client satisfaction.
• Relevant qualifications or experience in the financial services industry.