Onlineshop Assistant

Join Hijab Plaza as an Onlineshop Assistant and play a vital role in supporting our dynamic e-commerce operations. This position offers an excellent opportunity to contribute to the growth of our online retail presence within the Bekasi, West Java region. We seek a proactive and detail-oriented individual to assist in managing and enhancing our digital storefront, ensuring a seamless shopping experience for our customers.

About the Role

The Onlineshop Assistant will be responsible for providing essential support to the online sales and marketing teams. This role involves collaborating closely with various departments to ensure the smooth functioning of our online platform, from product listings to customer interactions.

Key Responsibilities

• Assist in managing and updating product listings and information on the online store platform.
• Respond to customer inquiries and provide support via email, chat, or phone channels.
• Help monitor and report on online sales performance and customer feedback.
• Collaborate with the marketing team on promotional activities and social media integration.
• Assist in maintaining accurate inventory records and order processing information.

Requirements

• Recent graduates or individuals with relevant experience in e-commerce, retail, or customer service.
• Strong communication and interpersonal skills, with a customer-focused approach.
• Basic proficiency in using e-commerce platforms, spreadsheets, and communication tools.
• Ability to work effectively in a team environment and manage multiple tasks.
• Attention to detail and a proactive attitude towards problem-solving.