Patient Service Associate Executive

The Patient Service Associate Executive position at National University Health System in Singapore is centred on delivering friendly, efficient customer service that creates a warm and welcoming atmosphere for patients and internal stakeholders.

About National University Health System

National University Health System is a leading public health network that provides comprehensive medical services, education and research across its hospitals, specialty centres and community clinics.

Position Summary

Join a dynamic team where your primary focus will be to greet patients, manage appointments and handle inquiries with a professional yet approachable demeanor. You will play a key role in shaping the first impression of the healthcare environment, ensuring that every interaction reflects the organisation’s commitment to compassionate care.

Key Responsibilities

• Provide front‑line reception and administrative support to patients, visitors and staff.
• Schedule appointments, process registrations and maintain accurate patient records.
• Address questions, resolve minor concerns and direct complex issues to appropriate specialists.
• Create a welcoming environment through courteous greetings, clear signage and proactive assistance.
• Support interdisciplinary teams by coordinating information flow and ensuring smooth clinic operations.
• Maintain compliance with privacy regulations and organisational policies in all patient interactions.

Qualifications

• Good command of English and, preferably, additional languages spoken in the local community.
• At least 1‑2 years of experience in customer‑facing or administrative roles within a healthcare or public service setting.
• Strong interpersonal skills, patience and a genuine desire to assist people from diverse backgrounds.
• Ability to manage multiple tasks efficiently while maintaining attention to detail.
• Commitment to upholding the values of the National University Health System and delivering high‑quality patient experiences.