Lowongan Kerja Semarang Terbaru di Sabila Shuttle

Sabila Shuttle, a leadingtransportation provider in Semarang, Central Java, is excited to announce an opening for a Customer Service Representative. This role is pivotal in ensuring exceptional customer experiences and maintaining the smooth operation of our services. We are seeking a dedicated professional who thrives in a dynamic environment and is passionate about resolving customer inquiries and issues promptly and effectively. **About the Role** As a Customer Service Representative, you will be the primary point of contact for our customers via phone and chat channels. Your core responsibility will involve handling incoming communications, verifying customer information, processing data accurately, and following up on customer concerns to ensure satisfaction. This position requires strong interpersonal skills, a proactive approach, and the ability to work efficiently under pressure to maintain high service standards. **Key Responsibilities** - Manage a high volume of customer inquiries and complaints through phone and chat platforms. - Verify customer details and process requests accurately and efficiently. - Maintain and update customer databases to ensure information is current and complete. - Follow up with customers to address unresolved issues and confirm resolution. - Provide clear, concise, and helpful information regarding company services and policies. - Collaborate with internal teams to resolve complex customer issues. **Requirements** - Minimum educational qualification: Diploma or Bachelor's degree in any field. - Proven experience in customer service, preferably within the transportation or hospitality sector. - Excellent verbal and written communication skills in Indonesian and English. - Strong problem-solving abilities and a customer-centric mindset. - Proficiency with standard office software and CRM systems. - Ability to work flexible hours, including weekends and holidays, as required. - Patience, empathy, and a professional demeanor when interacting with customers. Sabila Shuttle offers a supportive work environment and opportunities for professional growth within the transportation industry. We value dedication, teamwork, and a commitment to excellence in customer service.