Sport & Recreation Attendant - Courtyard by Marriott Manado

The Sport & Recreation Attendant at Courtyard by Marriott Manado plays a vital role in enhancing guest experiences by actively promoting and facilitating participation in the hotel's recreation and entertainment offerings. This position focuses on creating a welcoming and enjoyable atmosphere where guests can unwind and engage in leisure activities, contributing significantly to their overall satisfaction during their stay.

About the Role

The attendant is responsible for driving engagement in the hotel's recreation programs, ensuring guests are aware of available activities and feel encouraged to participate. This involves direct interaction with guests to understand their interests and preferences, helping them select suitable options. A key aspect is maintaining a clean, organized, and inviting environment for all recreation facilities and equipment.

Key Responsibilities

• Recruit and encourage guests to join scheduled recreation activities and events.
• Assist with the registration process for guests participating in sports, fitness, or entertainment programs.
• Schedule guest participation in activities according to availability and program requirements.
• Promote a positive, fun, and relaxing atmosphere throughout the recreation areas.
• Provide clear information to guests about activity schedules, rules, and any necessary instructions.
• Maintain cleanliness and organization of recreation facilities and equipment.
• Collaborate with other hotel departments to ensure seamless guest experiences.

Requirements

• Proven experience in customer service or hospitality roles, demonstrating strong interpersonal skills.
• Physical ability to stand, walk, and perform duties within recreation areas for extended periods.
• Knowledge of local attractions and recreational activities in the Manado area is beneficial.
• Ability to communicate effectively and build rapport with guests from diverse backgrounds.
• Flexibility to work various shifts, including weekends and holidays, as required by the hotel's operational needs.
• Enthusiasm for promoting health, wellness, and leisure activities.