E Commerce Support

PT Kitar Technology Indonesia is seekinga dedicated E Commerce Support professional to join our team in South Jakarta. This role is pivotal in enhancing customer experience and driving sales through our online platform. The ideal candidate will excel in providing exceptional real-time assistance and proactive support to our customers via live chat channels.

About the Role

You will be the primary point of contact for customers engaging with our e-commerce platform, handling inquiries and support requests efficiently and effectively. Your focus will be on understanding customer needs, offering relevant product recommendations, and ensuring a smooth and positive shopping journey.

Key Responsibilities

• Engage with customers via live chat to understand their requirements and preferences.
• Provide real-time, accurate support for product inquiries, order status, and general platform navigation.
• Proactively recommend suitable products based on customer needs and preferences to drive sales.
• Resolve customer issues promptly and professionally, ensuring satisfaction.
• Maintain a positive and helpful tone throughout all customer interactions.

Requirements

• Excellent written communication skills and a friendly, professional demeanor.
• Strong ability to multitask and manage multiple customer conversations simultaneously.
• Basic understanding of e-commerce platforms and product categories.
• Ability to work effectively in a fast-paced, dynamic environment.
• Attention to detail and a commitment to providing high-quality support.