Front Office Supervisor

Accor, a global leader in hospitality, invites you to join our dynamic team in Singapore as a Front Office Supervisor. We believe in fostering an environment where your unique personality thrives, offering opportunities to grow and learn daily within a supportive culture. This role is pivotal in ensuring our guests experience exceptional service and comfort, contributing to the success of our Singapore properties.

About the Role

As a Front Office Supervisor, you will play a crucial role in managing the front desk operations, ensuring seamless guest check-ins, check-outs, and overall satisfaction. You will lead a team of front desk agents, fostering a collaborative and professional atmosphere while upholding the highest standards of service excellence and operational efficiency.

Key Responsibilities

• Supervise and mentor front desk staff, providing guidance and support to ensure consistent service quality.
• Manage daily front office operations, including room assignments, reservations, and guest inquiries.
• Resolve guest complaints and issues promptly and professionally, ensuring guest satisfaction.
• Maintain accurate financial records related to room revenue, payments, and guest accounts.
• Ensure compliance with all company policies, procedures, and safety regulations.
• Collaborate with other departments (Housekeeping, Maintenance, Sales) to coordinate guest needs and operational flow.

Requirements

• Previous experience in a supervisory role within a hotel front office or similar guest service environment.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills to interact effectively with guests and colleagues.
• Proficiency in relevant software systems, including property management systems (PMS) and reservation platforms.
• Ability to work flexible hours, including weekends and public holidays, as required.
• High school diploma or equivalent; hospitality management certification or degree preferred.

Accor is committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We offer a supportive environment focused on personal and professional development, enabling you to build a rewarding career.