Technical Customer Support 1- Temporary

Technical Customer Support 1- Temporary Intrado Life & Safety, Inc. in Longmont, CO, seeks a dedicated individual for a temporary Technical Customer Support 1 position. This role is crucial for ensuring customer issues are resolved efficiently and effectively, contributing significantly to the company's commitment to safety and reliability. The successful candidate will play a vital part in maintaining positive customer experiences and supporting the organization's operational goals during this temporary assignment. **About the Role** This temporary position involves providing initial technical support to customers encountering issues with Intrado Life & Safety products or services. The primary focus is on resolving customer inquiries and problems at the first point of contact, ensuring accurate and timely assistance. The role requires a proactive approach to problem-solving and a commitment to escalating complex issues appropriately to ensure resolution. **Key Responsibilities** * Provide initial technical support to customers experiencing issues with Intrado Life & Safety products or services. * Diagnose and resolve customer technical problems using established procedures and knowledge bases. * Escalate complex or unresolved issues to the appropriate next tier of support or engineering teams as necessary. * Document all customer interactions and resolutions accurately in the ticketing system. * Maintain a professional and courteous demeanor while communicating with customers via phone, email, or other supported channels. * Adhere to all company policies, procedures, and security protocols. **Requirements** * High school diploma or equivalent; associate's degree or higher preferred. * Demonstrated ability to learn and apply technical information quickly. * Strong communication skills, both verbal and written, to effectively interact with customers and colleagues. * Problem-solving skills and the ability to analyze issues and determine appropriate solutions. * Basic computer literacy and proficiency with standard office software. * Ability to work independently and as part of a team. * Experience with customer service or technical support environments is beneficial. * Ability to handle multiple tasks and prioritize effectively in a fast-paced environment. Intrado Life & Safety, Inc. offers a dynamic work environment where your contributions directly impact customer satisfaction and operational success. This temporary role provides an opportunity to develop valuable skills and gain experience within the technical support field.