Ag Parts Manager & Product Support Specialist

McFarlane's, a leading provider of agricultural parts and support services, seeks an experienced Ag Parts Manager & Product Support Specialist to join our Sauk City, WI team. This pivotal role combines deep product expertise with exceptional customer service to ensure our clients receive timely, accurate support for their agricultural equipment needs. The ideal candidate will manage assigned product lines, providing technical guidance and resolving inquiries while fostering strong relationships within our service and manufacturing departments.

About the Role

The Ag Parts Manager & Product Support Specialist serves as the primary technical resource for assigned product lines, bridging the gap between customers, service technicians, and manufacturing teams. This position requires a proactive approach to problem-solving, a thorough understanding of agricultural equipment systems, and the ability to communicate complex information clearly and concisely. Success hinges on delivering reliable support that enhances customer satisfaction and operational efficiency.

Key Responsibilities

• Provide expert technical support and product information to customers via phone, email, and in-person interactions.
• Resolve customer inquiries, complaints, and technical issues related to assigned product lines.
• Collaborate closely with service, manufacturing, and engineering teams to address product support needs and improve processes.
• Maintain accurate and up-to-date product knowledge databases and technical documentation.
• Assist in developing and implementing product support strategies and training materials.
• Contribute to inventory management and parts ordering processes for assigned product lines.

Requirements

• Proven experience in agricultural parts, equipment service, or a related technical field.
• Strong technical aptitude and a comprehensive understanding of agricultural machinery systems.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
• Ability to work collaboratively within a team environment and across departments.
• Attention to detail and strong organizational skills.
• High school diploma or equivalent; associate's degree or technical certification preferred.