Field Service Engineer

AtRoche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This environment fosters collaboration and innovation, empowering you to make a meaningful impact in the field of healthcare. **About the Role** As a Field Service Engineer at Roche, you will play a vital role in ensuring the reliable operation of our critical medical devices. You will be responsible for providing expert technical support, troubleshooting complex issues, and maintaining the highest standards of service quality across your assigned territory in Surabaya, East Java. Your expertise will directly contribute to patient care and the successful deployment of Roche's innovative solutions. **Key Responsibilities** * Perform on-site installation, commissioning, and preventive maintenance on Roche medical equipment. * Diagnose and resolve technical faults efficiently and effectively, minimizing downtime. * Provide comprehensive training to end-users on equipment operation and maintenance procedures. * Document service activities accurately and maintain detailed technical records. * Collaborate with internal teams and suppliers to ensure optimal equipment performance and availability. * Adhere strictly to Roche safety protocols and quality standards during all service activities. **Requirements** * Proven experience as a Field Service Engineer or similar technical support role, preferably within the medical device or healthcare technology sector. * Strong technical aptitude with hands-on experience troubleshooting complex electronic and mechanical systems. * Excellent problem-solving skills and the ability to work independently in diverse environments. * Effective communication skills to interact professionally with clients, colleagues, and vendors. * Valid driver's license and reliable transportation for field assignments. * Ability to work flexible hours, including potential weekend or after-hours support as required by business needs.