Duty Manager

External Listings seeks a dedicated Duty Manager to oversee all property operations and ensure exceptional hospitality standards are consistently met. This pivotal role involves serving as the property manager on duty, directly responsible for the seamless execution of daily operations and the delivery of outstanding guest experiences. The Duty Manager will act as the central point of contact for all operational matters, ensuring the property runs efficiently and effectively while maintaining the highest levels of service quality and guest satisfaction.

About the Role

The Duty Manager plays a critical role in maintaining the smooth functioning of the property. This position requires a proactive leader capable of managing diverse operational aspects, resolving issues promptly, and fostering a positive work environment. The ideal candidate will possess a strong understanding of hospitality operations and a commitment to excellence in guest service.

Key Responsibilities

• Supervise all property operations in the absence of the General Manager, ensuring adherence to company standards and procedures.
• Manage daily front office, housekeeping, and maintenance activities to ensure efficient and effective operations.
• Resolve guest inquiries, complaints, and issues promptly and professionally, ensuring guest satisfaction.
• Lead and coordinate staff across various departments, including front desk, housekeeping, and maintenance.
• Monitor property security and safety protocols, ensuring a secure environment for guests and staff.
• Assist with inventory management and cost control within the scope of operational responsibilities.
• Maintain accurate records and reports as required by management and regulatory standards.

Requirements

• Previous experience in a similar managerial role within the hospitality or guest services industry.
• Strong leadership and communication skills, with the ability to motivate and manage teams effectively.
• Excellent problem-solving abilities and a proactive approach to operational challenges.
• Knowledge of hospitality operations, including front office procedures, housekeeping standards, and maintenance coordination.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Professional demeanor and a commitment to delivering exceptional guest service.

External Listings offers a competitive compensation package and opportunities for professional growth within a dynamic hospitality environment. This is an excellent opportunity for a motivated professional to take on significant operational leadership responsibilities and contribute to the success of our property in Batam.