Service Assistant - Gajah Mada

United Overseas Bank Limited (UOB) stands as a prominent and respected financial institution in Asia, boasting a vast global network that spans over 500 branches and offices across 19 countries and territories in the Asia Pacific, Europe, and North America. As a leading bank, UOB is dedicated to providing comprehensive financial solutions and services to a diverse clientele, fostering economic growth and stability within the communities it serves.

About the Role

The Service Assistant position plays a vital role within the UOB team in West Jakarta. This role is designed to provide essential support to ensure smooth operations and deliver a positive customer experience. The successful candidate will be a key contributor to the efficient functioning of the branch, focusing on customer service excellence and administrative support.

Key Responsibilities

• Provide prompt, courteous, and professional customer service, addressing inquiries and resolving issues effectively.
• Perform a range of administrative tasks including processing transactions, handling documentation, and managing customer records.
• Maintain a clean, organized, and welcoming branch environment for customers and colleagues.
• Assist with cash handling procedures and ensure adherence to bank security protocols.
• Collaborate with team members to support branch operations and achieve departmental goals.
• Communicate clearly and professionally with customers, colleagues, and other stakeholders.

Requirements

• Minimum educational qualification of a high school diploma or equivalent.
• Proven ability to work effectively in a fast-paced, customer-focused environment.
• Strong communication and interpersonal skills, with a genuine desire to assist others.
• Basic proficiency in relevant computer applications and banking systems.
• Ability to work well within a team and maintain a positive, professional attitude.
• Attention to detail and a commitment to accuracy in all tasks.