Technical Support & Training Coordinator (Skillbridge)

Technical Support & TrainingCoordinator (Skillbridge) This role offers a unique opportunity to contribute to JSI Telecom's mission by providing essential technical support while actively participating in a structured 10-week Skillbridge training internship. The position requires a proactive individual capable of balancing direct service delivery with the development and management of training programs designed to enhance team capabilities and readiness. Success in this role involves ensuring high-quality support operations while gaining valuable hands-on experience through the comprehensive Skillbridge program.

Key Responsibilities

• Deliver prompt and effective technical support to internal teams and potentially external clients, resolving issues and providing solutions.
• Develop, coordinate, and deliver training programs to ensure team members possess the necessary skills and knowledge for their roles.
• Collaborate closely with the training team and subject matter experts to design and implement relevant training materials and sessions.
• Assist in the administration and logistics of the 10-week Skillbridge internship program, including onboarding and tracking progress.
• Maintain accurate records of support interactions and training program participation.
• Contribute to continuous improvement initiatives within the support and training functions.

Requirements

• Strong technical aptitude and problem-solving skills, with the ability to learn and apply new technologies quickly.
• Excellent communication skills, both written and verbal, to effectively interact with colleagues and trainees.
• Ability to manage multiple tasks and priorities within a dynamic environment, demonstrating strong organizational skills.
• Proactive attitude and a commitment to learning and development, aligning with the Skillbridge internship framework.
• Ability to work collaboratively within a team setting and contribute positively to a professional atmosphere.
• Basic understanding of technical support processes and training methodologies is beneficial.