Assistant Manager (The Grand Lobby)

Join the legacy of luxury at Raffles Hotel Singapore, a globally renowned icon where history and hospitality converge. As the Assistant Manager for The Grand Lobby, you will play a pivotal role in upholding the hotel's prestigious reputation for exceptional service and timeless elegance. This position offers a unique opportunity to contribute to the seamless operation of one of the world's most celebrated establishments, ensuring every guest experience reflects the hotel's unparalleled heritage and commitment to excellence.

About the Role

You will be responsible for supporting the Lobby Manager in managing the day-to-day operations of The Grand Lobby, ensuring all guest interactions are conducted with the highest standards of professionalism and warmth. This involves overseeing guest services, managing staff schedules, and maintaining the lobby's pristine environment and operational efficiency.

Key Responsibilities

• Assist in managing the Lobby Manager in delivering exceptional guest service and managing guest expectations.
• Oversee daily lobby operations, including guest check-in/check-out, concierge services, and lobby maintenance.
• Manage staff schedules, performance, and provide coaching to ensure high service standards.
• Ensure compliance with all hotel policies, procedures, and safety regulations.
• Contribute to the development and implementation of lobby service initiatives.
• Handle guest inquiries, complaints, and special requests promptly and effectively.

Requirements

• Previous experience in a similar supervisory role within the hospitality industry, preferably in a luxury hotel setting.
• Strong leadership skills with the ability to motivate and develop a team.
• Excellent communication and interpersonal skills, with a genuine passion for guest service.
• Ability to work flexible hours, including weekends and public holidays.
• Proactive approach to problem-solving and maintaining high operational standards.
• Understanding of luxury service principles and a commitment to preserving the hotel's heritage.

What We Offer

Accor provides a dynamic and supportive work environment where you can grow your career within a global hospitality leader. We offer opportunities for professional development, competitive compensation, and a chance to be part of a team dedicated to creating unforgettable guest experiences in a truly iconic setting.