Housekeeping Supervisor

The Housekeeping Supervisor plays a critical role in ensuring the highest standards of cleanliness and guest satisfaction within the hotel's housekeeping department. Based in Surabaya, East Java, this position involves direct oversight of housekeeping operations to maintain the property's reputation for excellence. The supervisor is responsible for inspecting guest rooms, public areas, and amenities like the pool after cleaning to guarantee compliance with established quality benchmarks. This role requires meticulous attention to detail and a proactive approach to problem-solving.

About the Role

The supervisor leads a team of housekeepers, coordinating daily cleaning schedules and ensuring efficient workflow. They are tasked with monitoring staff performance, providing constructive feedback, and addressing any operational challenges that arise. Maintaining accurate records of room status and inventory levels is essential to support management decisions and optimize resource allocation.

Key Responsibilities

• Conduct thorough inspections of guest rooms, public spaces, and recreational facilities to verify cleanliness and adherence to brand standards.
• Review sold room reports and verify room status to ensure accurate occupancy tracking and housekeeping assignments.
• Coordinate with the housekeeping team to manage workloads, assign tasks, and resolve any issues affecting productivity or quality.
• Monitor inventory levels of cleaning supplies and linens, reporting needs to the appropriate department.
• Implement and enforce housekeeping policies and procedures consistently across all shifts.
• Address guest feedback regarding housekeeping services promptly and professionally.

Requirements

• Proven experience in a supervisory role within the housekeeping or hospitality sector, preferably in a similar environment.
• Strong leadership skills with the ability to motivate and train housekeeping staff effectively.
• Excellent organizational abilities and proficiency in managing multiple priorities simultaneously.
• Attention to detail and a commitment to maintaining the highest standards of cleanliness and guest service.
• Knowledge of cleaning techniques, safety protocols, and quality assurance practices.
• Physical capability to perform duties such as lifting, bending, and standing for extended periods.