CSM

TheCustomer Success Manager (CSM) will serve as the primary technical liaison between our clients and internal teams in Indonesia. In this role you will cultivate proactive relationships, ensuring that customers receive timely, expert support for maintenance, engineering, and operational activities. The position emphasizes deep collaboration with the Customer's Technical, Maintenance, and Repair organizations to align machine performance with client objectives.

About the Role

The CSM acts as the technical voice of the customer inside the organization, guiding them through complex maintenance programs, engineering projects, and day‑to‑day operational needs. You will coordinate closely with the Customer's Technical, Maintenance, and Repair teams to conduct reviews, prioritize initiatives, and drive continuous improvement. This role requires a blend of technical expertise and strong interpersonal skills to translate customer challenges into actionable solutions.

Key Responsibilities

• Serve as the primary technical interface for customers, providing prompt and clear communication.
• Lead technical and program reviews with the Customer's Technical, Maintenance, and Repair groups as needed.
• Gather, document, and prioritize customer requirements, issues, and improvement opportunities.
• Collaborate with internal product, service, and engineering teams to ensure seamless support delivery.
• Maintain accurate records of technical interactions, agreements, and project status updates.
• Advise customers on best practices for machine operation and maintenance to maximize uptime.
• Identify and escalate critical technical risks or bottlenecks to appropriate internal stakeholders.
• Support the planning and execution of service initiatives that align with customer strategic goals.

Requirements

• Demonstrated experience in a customer‑facing technical role, preferably within maintenance or engineering services.
• Strong knowledge of machine operation, maintenance procedures, and engineering fundamentals.
• Exceptional communication and presentation abilities, capable of explaining technical concepts to diverse audiences.
• Proven skill in managing multiple stakeholder relationships and balancing competing priorities.
• Proficiency with technical documentation, ticketing systems, and project management tools.
• Self‑motivated, results‑driven, and comfortable thriving in a fast‑paced, dynamic environment.
• Willingness to travel occasionally to support customer sites and on‑site activities.

What We Offer

Our organization provides a supportive environment that encourages professional development and collaborative problem‑solving. You will work with cutting‑edge technology while receiving continuous learning opportunities and a culture that values expertise and innovation. While specifics are not disclosed, the role includes a competitive compensation package, flexible working arrangements, and access to a network of industry professionals.