Client Technical Support Consultant III

ADP, Inc. is seeking a highly skilled Client Technical Support Consultant III to join our Roseland, New Jersey team. This role focuses on providing advanced technical guidance and expertise to clients navigating complex solutions. The ideal candidate will leverage deep functional and technical knowledge to design, configure, and optimize systems, ensuring clients achieve their operational goals efficiently. This position demands a proactive approach to problem-solving and a commitment to delivering exceptional client support.

About the Role

This position requires providing expert technical guidance and support for complex client solutions. You will act as a key technical resource, translating client needs into effective system designs and configurations. Your expertise will be crucial in ensuring clients maximize the value of their ADP solutions.

Key Responsibilities

• Provide advanced technical support and guidance for complex client implementations and configurations.
• Develop and implement solutions that address intricate client requirements and business processes.
• Offer functional and technical expertise to guide clients through system design and optimization.
• Collaborate with internal teams to resolve complex technical issues and improve client outcomes.
• Document solutions and provide training materials to support client adoption and usage.

Requirements

• Minimum of 3 years of experience in providing technical support for complex enterprise systems.
• Proven experience in designing, configuring, and troubleshooting complex technical solutions.
• Strong understanding of functional and technical aspects of enterprise software platforms.
• Excellent communication and interpersonal skills to effectively interact with clients and internal stakeholders.
• Ability to analyze complex problems, develop logical solutions, and communicate them clearly.
• Relevant technical certifications or advanced training in the ADP product suite or comparable enterprise systems.