Application Support Group Manager - Senior Vice President

TheApplication Support Group Manager at Citigroup in Singapore holds a pivotal leadership position within the organization's professional disciplinary framework. This senior role demands a strategic approach to managing complex, critical, and large-scale professional areas, ensuring their effective operation and alignment with broader corporate objectives. The incumbent is responsible for leading and directing a team of professionals, fostering a collaborative environment focused on excellence and continuous improvement. This position requires a deep and comprehensive understanding of multiple interconnected areas within the professional discipline, enabling informed decision-making and proactive problem-solving.

About the Role

The core purpose of this role is to provide strategic leadership and operational oversight for a significant segment of Citigroup's professional disciplinary operations. The manager is accountable for the overall performance, efficiency, and effectiveness of the assigned group, driving initiatives that enhance service delivery and operational excellence. This involves setting clear goals, establishing performance metrics, and ensuring adherence to established standards and best practices. The role requires a balance of strategic vision and hands-on management to navigate complex challenges and deliver tangible results.

Key Responsibilities

• Lead and manage a team of professionals, providing direction, coaching, and performance development.
• Oversee the management of complex, critical, and large-scale professional disciplinary areas, ensuring operational efficiency and effectiveness.
• Develop and implement strategies to improve service quality, operational processes, and team performance.
• Ensure compliance with relevant policies, procedures, and regulatory requirements within the assigned discipline.
• Collaborate with cross-functional stakeholders to align group objectives with broader organizational goals.
• Identify opportunities for process optimization, cost management, and resource allocation.
• Monitor performance metrics and report on group achievements and areas for improvement.

Requirements

• Extensive experience (typically 10+ years) in managing complex professional disciplinary operations or a closely related field.
• Proven leadership experience in directing and developing a team of professionals.
• Deep understanding of multiple interconnected areas within a professional discipline, demonstrating comprehensive knowledge.
• Strong strategic planning and operational management skills.
• Excellent communication and interpersonal skills, with the ability to influence stakeholders at various levels.
• Ability to analyze complex situations, make sound judgments, and drive effective solutions.
• Relevant advanced degree (e.g., MBA, relevant professional qualification) or equivalent experience.