IT Field Technical Support Specialist

IT Field Technical Support Specialist Rish Enterprises Saint Louis Park, MN Rish Enterprises is seeking a dedicated IT Field Technical Support Specialist to join our team. This role involves providing critical on-site assistance to clients, ensuring their technology systems operate efficiently and effectively. You will be the primary point of contact for resolving complex technical issues, delivering prompt and professional support, and maintaining high levels of client satisfaction. Your expertise will directly contribute to the seamless operation of our clients' environments, enabling them to focus on their core business objectives. **About the Role** In this position, you will serve as a frontline technical expert, traveling to client locations to diagnose, troubleshoot, and resolve hardware, software, and network issues. You will work closely with clients to understand their needs, provide clear explanations of solutions, and ensure minimal disruption to their operations. This role requires a proactive approach to problem-solving, strong communication skills, and the ability to work independently in diverse environments. **Key Responsibilities** * Provide on-site technical support and troubleshooting for client hardware, software, and network systems. * Diagnose and resolve complex technical issues promptly and effectively. * Install, configure, and maintain client systems and peripherals. * Document all support activities, resolutions, and follow-up actions accurately. * Communicate technical information clearly and professionally to clients and internal teams. * Adhere to established service level agreements and company policies. **Requirements** * Proven experience in IT Field Technical Support, with a focus on hardware and software troubleshooting. * Strong knowledge of operating systems (Windows, Linux), networking fundamentals, and peripheral devices. * Ability to work independently and manage time effectively while traveling to client sites. * Excellent communication and interpersonal skills to build rapport and explain technical concepts clearly. * High school diploma or equivalent; associate’s degree in IT or related field preferred. * Valid driver’s license and reliable transportation for travel to client locations. Rish Enterprises offers a supportive work environment where your contributions are valued. We provide opportunities for professional growth and development within a collaborative team setting. Apply today to become an integral part of our mission to deliver exceptional technical support and drive client success.