LTA-TRO] ASSISTANT/DEPUTY MANAGER/MANAGER, SERVICE RESOURCE & MANAGEMENT

The Land Transport Authority (LTA) seeks a proactive and independent problem-solver for the role of Assistant/Manager, Service Resource & Management. This position requires a collaborative leader who thrives on driving initiatives and ensuring seamless operations across internal stakeholders. You will spearhead a team dedicated to optimizing service delivery and resource allocation, playing a pivotal role in enhancing the efficiency and effectiveness of LTA's service management framework.

About the Role

You will lead a team responsible for managing service resources and driving collaborative efforts to ensure smooth operational workflows. This involves coordinating with various internal departments to resolve complex issues, implement service improvements, and maintain high standards of service delivery. Your leadership will be crucial in fostering a proactive environment where challenges are addressed efficiently and stakeholder needs are met effectively.

Key Responsibilities

• Lead a team in managing service resources and driving collaborative initiatives across internal stakeholders.
• Proactively identify and resolve complex operational challenges to ensure smooth service delivery.
• Collaborate with internal departments to implement service improvements and optimize resource utilization.
• Ensure high standards of service quality and operational efficiency are maintained consistently.
• Drive initiatives that enhance the overall effectiveness of service resource management processes.

Requirements

• Proven leadership experience in managing teams and driving collaborative efforts.
• Strong problem-solving skills with a proactive approach to identifying and resolving operational challenges.
• Excellent communication and interpersonal skills to effectively collaborate with diverse internal stakeholders.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Relevant experience in service management, resource allocation, or a similar operational role.