Duty Manager

With thousands of hotelsspanning over 100 countries and territories, Hilton is dedicated to creating exceptional experiences for millions of travelers worldwide. From the moment a guest arrives, Hilton strives to offer a welcoming atmosphere characterized by genuine hospitality and a commitment to exceeding expectations. This global presence provides a dynamic environment where dedicated professionals can thrive and contribute to a legacy of excellence in hospitality.

About the Role

The Duty Manager plays a vital role in ensuring the smooth daily operations of the hotel, directly impacting guest satisfaction and the overall performance of the property. This position involves leading the team, managing key functions, and upholding Hilton's standards of service and quality.

Key Responsibilities

• Oversee the smooth and efficient daily operations of the hotel, ensuring all departments function cohesively.
• Lead and manage the hotel team, providing guidance, support, and performance feedback to ensure high standards of service and productivity.
• Ensure guest satisfaction by promptly addressing inquiries, resolving issues, and managing guest relations effectively.
• Monitor hotel performance metrics and implement strategies to maintain or improve operational efficiency and financial results.
• Ensure compliance with all company policies, procedures, and safety regulations across all areas of hotel operations.
• Assist with the management of budgets, staffing levels, and resource allocation as required.

Requirements

• Previous experience in a similar management role within the hospitality industry, demonstrating leadership and operational expertise.
• Strong interpersonal skills, with the ability to build rapport with guests, colleagues, and stakeholders.
• Excellent problem-solving abilities and the capacity to make sound decisions under pressure in a fast-paced environment.
• Proven ability to lead a team, motivate staff, and foster a positive and productive work culture.
• Attention to detail and a commitment to maintaining high standards of quality and service.
• Flexibility to work various shifts, including evenings, weekends, and holidays as operational needs require.