Field Service Engineer

At Roche, you'll finda workplace where individuality is celebrated and personal expression is encouraged. We foster an environment built on open dialogue, genuine connections, and mutual respect, ensuring every employee feels valued and accepted for who they are. This supportive culture empowers you to bring your unique perspective to your work, contributing meaningfully to our shared mission.

About the Role

The Field Service Engineer role is based in Surabaya, East Java, and involves providing critical technical support for Roche's medical devices and laboratory equipment. You will be responsible for ensuring the reliable operation of our diagnostic systems within the local healthcare environment.

Key Responsibilities

• Perform installation, commissioning, preventive maintenance, and troubleshooting of Roche diagnostic instruments and associated systems.
• Respond to service requests and resolve equipment malfunctions efficiently to minimize downtime for our customers.
• Document service activities accurately and maintain detailed records of equipment performance and repairs.
• Collaborate with internal teams and external partners to ensure optimal system performance and customer satisfaction.
• Provide technical training to end-users on equipment operation and basic troubleshooting.

Requirements

• Technical degree (BSc/BA) in Engineering (Electrical, Electronics, Mechanical, or Biomedical) or equivalent experience.
• Proven experience (minimum 2 years) in field service engineering, particularly with medical or laboratory equipment.
• Strong diagnostic and problem-solving skills with a methodical approach to troubleshooting.
• Excellent communication skills and the ability to explain technical concepts clearly to diverse audiences.
• Ability to work independently in a remote location and manage time effectively.
• Flexibility to work outside standard business hours for emergency support as required.

What We Offer

We provide a challenging and supportive environment where your contributions are recognized. While specific benefits details aren't provided, we offer opportunities for professional development and growth within a global leader in healthcare innovation. You'll join a team committed to making a tangible difference in patient care through technology.