Technical Support Customer Service Representative

Manpower is currently seeking adedicated Technical Support Customer Service Representative to join our team in Salem, Oregon. This fully on-site position offers a competitive hourly rate of $17.00 and provides an opportunity to assist customers with technical inquiries related to electronic products and systems. The ideal candidate will possess strong communication skills and a passion for resolving complex issues to ensure customer satisfaction.

About the Role

The Technical Support Customer Service Representative will serve as the primary point of contact for customers experiencing technical difficulties. This role involves troubleshooting hardware and software issues, providing step-by-step guidance, and documenting support interactions. The representative will work collaboratively with internal teams to escalate complex problems and contribute to continuous improvement of support processes.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat channels.
• Diagnose and resolve technical issues related to electronic products and systems.
• Provide clear, concise instructions to customers for troubleshooting and problem resolution.
• Maintain accurate records of all customer interactions and support cases.
• Collaborate with engineering and product teams to address recurring technical challenges.
• Stay current with product updates, features, and troubleshooting methodologies.

Requirements

• High school diploma or equivalent; associate's degree in a technical field preferred.
• 1-2 years of experience in technical support, customer service, or a related field.
• Strong written and verbal communication skills with the ability to explain complex technical concepts clearly.
• Problem-solving aptitude and attention to detail in diagnosing technical issues.
• Basic proficiency with computer systems, software applications, and online support tools.
• Ability to work independently and manage multiple customer cases simultaneously.