Staff Penagihan Branch Semarang

Staff Penagihan Branch Semarang This role focuses on managing overdue payments for customers within the Semarang branch. The primary objective is to recover outstanding loan installments through proactive and professional collection efforts, ensuring adherence to company policies and procedures. The position requires a proactive approach to resolving payment issues and maintaining positive customer relationships during collection activities.

About the Role

You will be responsible for the direct collection of overdue loan payments from customers in the Semarang area. This involves visiting customers, negotiating feasible payment arrangements, and ensuring commitments made are followed through. Your efforts are crucial in minimizing financial losses and maintaining the branch's operational efficiency.

Key Responsibilities

• Conduct scheduled and unscheduled visits to customers with overdue payments to discuss repayment options.
• Negotiate and agree upon suitable payment plans or settlements that are realistic and acceptable to the customer.
• Monitor agreed-upon payment schedules and follow up promptly to ensure commitments are met.
• Document all collection activities, customer interactions, and payment arrangements accurately and thoroughly.
• Report on collection progress and any challenges encountered to the branch management.
• Maintain a professional and empathetic demeanor when interacting with customers, even in difficult situations.

Requirements

• Excellent communication and interpersonal skills to effectively engage with customers.
• Strong negotiation and problem-solving abilities to find mutually acceptable solutions.
• Ability to work independently and manage a collection portfolio effectively.
• Attention to detail and accuracy in documentation and record-keeping.
• Basic understanding of financial products and loan repayment structures.
• Ability to work under pressure and meet collection targets.
• High school diploma or equivalent; relevant experience in collections or customer service is advantageous.