EF
Description
EF EFEKTA English for Adults in Surabaya is seeking a dynamic Course Consultant B2C to join our team. This entry-level position focuses on advising prospective students and their families on our English language courses, promoting our educational programs, and ensuring a positive experience for all B2C (Business to Consumer) interactions. The ideal candidate will possess a naturally outgoing personality and be comfortable working various shifts to meet student and family needs.
About the Role
- Advise prospective students and their families on EF EFEKTA's English language courses, learning paths, and enrollment options.
- Promote EF EFEKTA programs effectively to generate student inquiries and conversions.
- Manage B2C student inquiries and administrative tasks related to course bookings and information requests.
- Contribute to creating a welcoming and supportive environment for all B2C interactions.
Key Responsibilities
- Conduct personalized consultations to understand student goals and recommend suitable courses.
- Effectively communicate course details, pricing, and benefits to potential students and their guardians.
- Process enrollments and handle administrative paperwork accurately and efficiently.
- Maintain a professional and enthusiastic demeanor when interacting with students and their families.
- Collaborate with internal teams to ensure smooth student onboarding and support.
Requirements
- Outgoing personality with strong interpersonal and communication skills.
- Willingness to work flexible shifts, including evenings and weekends, to accommodate student availability.
- Entry-level or junior candidate with a passion for education and customer service.
- Ability to build rapport quickly and confidently present information.
- Basic proficiency in English and Indonesian communication.
What We Offer
- A supportive environment focused on professional development and learning.
- Opportunities to contribute to the success of students in their English language journey.
- A dynamic team environment within the EF EFEKTA Surabaya community.
- Potential for career growth within the EF network.
Job Overview
- PostedMay 26, 2026
- LocationSurabaya, East Java