Course Consultant B2C Surabaya

EF EFEKTA English for Adults in Surabaya is seeking a dynamic Course Consultant B2C to join our team. This entry-level position focuses on advising prospective students and their families on our English language courses, promoting our educational programs, and ensuring a positive experience for all B2C (Business to Consumer) interactions. The ideal candidate will possess a naturally outgoing personality and be comfortable working various shifts to meet student and family needs.

About the Role

• Advise prospective students and their families on EF EFEKTA's English language courses, learning paths, and enrollment options.
• Promote EF EFEKTA programs effectively to generate student inquiries and conversions.
• Manage B2C student inquiries and administrative tasks related to course bookings and information requests.
• Contribute to creating a welcoming and supportive environment for all B2C interactions.

Key Responsibilities

• Conduct personalized consultations to understand student goals and recommend suitable courses.
• Effectively communicate course details, pricing, and benefits to potential students and their guardians.
• Process enrollments and handle administrative paperwork accurately and efficiently.
• Maintain a professional and enthusiastic demeanor when interacting with students and their families.
• Collaborate with internal teams to ensure smooth student onboarding and support.

Requirements

• Outgoing personality with strong interpersonal and communication skills.
• Willingness to work flexible shifts, including evenings and weekends, to accommodate student availability.
• Entry-level or junior candidate with a passion for education and customer service.
• Ability to build rapport quickly and confidently present information.
• Basic proficiency in English and Indonesian communication.

What We Offer

• A supportive environment focused on professional development and learning.
• Opportunities to contribute to the success of students in their English language journey.
• A dynamic team environment within the EF EFEKTA Surabaya community.
• Potential for career growth within the EF network.