Technical Analyst 1-Support

Oracle seeks a dedicated Technical Analyst 1-Support to join our Federal Aligned Support Team. In this role, you will serve as a critical link between Oracle's Health solutions and federal clients, providing essential functional and technical support. Your expertise will be vital in ensuring seamless operations and resolving complex issues within the federal healthcare ecosystem. This position requires a proactive individual committed to excellence in customer service and technical problem-solving.

About the Role

You will function as a Technical Solution Analyst I, specializing in Oracle Health solutions within the federal sector. Your primary focus will be on delivering high-quality support to federal clients, ensuring their systems operate effectively and efficiently. You will collaborate closely with internal teams to diagnose issues, develop solutions, and implement fixes. This role demands a strong understanding of federal healthcare requirements and Oracle's technical infrastructure.

Key Responsibilities

• Provide comprehensive functional and technical support for Oracle Health solutions to federal clients.
• Diagnose, troubleshoot, and resolve complex technical issues reported by federal users.
• Collaborate with development teams to implement solutions and enhancements.
• Document technical procedures and support processes for future reference.
• Participate in incident management and resolution processes.
• Contribute to process improvements and knowledge sharing initiatives.

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Minimum of 2 years of experience in technical support, IT operations, or a related role.
• Proven ability to understand and explain complex technical concepts clearly.
• Experience with Oracle Health solutions or similar healthcare IT systems is preferred.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Excellent communication skills, both written and verbal.
• Knowledge of federal healthcare regulations and compliance requirements is beneficial.