Infor VISUAL Functional\/Technical Business Analyst – Production Support (Contract

Tech OneIT is seeking a skilled Infor VISUAL Functional/Technical Business Analyst to provide essential production support services on a contract basis for a 3-6 month engagement. This role involves collaborating closely with internal stakeholders to maintain and enhance critical business systems within the Infor VISUAL environment. The successful candidate will play a vital role in ensuring system stability, addressing user issues, and supporting ongoing operational needs.

About the Role

The primary focus of this contract position is to deliver proactive and reactive support for Infor VISUAL applications in a production setting. The analyst will bridge the gap between technical teams and business users, ensuring system functionality aligns with operational requirements. This is a hands-on role requiring a blend of functional understanding and technical problem-solving skills to maintain system integrity and user productivity.

Key Responsibilities

• Provide comprehensive functional and technical support for Infor VISUAL systems within a production environment.
• Investigate, diagnose, and resolve reported system issues and user problems efficiently.
• Collaborate with business stakeholders to understand requirements and translate them into actionable support tasks.
• Assist in the implementation and testing of system changes and enhancements.
• Maintain clear communication with both technical teams and end-users regarding system status and resolution progress.
• Contribute to the documentation of system processes and support procedures.

Requirements

• Proven experience as a Functional/Technical Business Analyst, specifically within a production support context.
• Strong working knowledge of Infor VISUAL functional and technical aspects.
• Experience supporting business-critical systems in a production environment.
• Excellent analytical and problem-solving skills to diagnose and resolve complex system issues.
• Effective communication skills to interact clearly with both technical and non-technical personnel.
• Ability to work independently and manage multiple priorities in a fast-paced environment.