IT Technical Support Administrator Associate

IT Technical Support Administrator Associate Aurora Health Care Libertyville, IL This role is pivotal in ensuring the seamless operation of our IT infrastructure and the effective support of end-users across the organization. As an IT Technical Support Administrator Associate, you will be the frontline resource for resolving technical issues, providing comprehensive training, and maintaining compliance with critical healthcare IT standards. Your proactive approach will help prevent disruptions and enhance the user experience for our healthcare professionals and staff. **About the Role** You will serve as a key member of the IT support team, directly responsible for delivering high-quality technical assistance to internal users. This includes troubleshooting hardware and software issues, guiding users through new device capabilities and basic operations, and facilitating access to essential network resources. The position demands flexibility, including availability for 24/7 support coverage and occasional business travel to various locations. **Key Responsibilities** - Provide end-user support for hardware, software, and network-related issues. - Deliver training sessions on new device features and fundamental operations. - Assist users in accessing and utilizing network resources effectively. - Ensure adherence to Advocate Health HIT standards and protocols. - Proactively identify and resolve potential technical problems before they escalate. - Collaborate with internal teams to address complex support scenarios. **Requirements** - High school diploma or equivalent; associate degree in IT, computer science, or related field preferred. - Proven experience in technical support, troubleshooting, and user training. - Strong problem-solving skills and ability to communicate technical concepts clearly. - Familiarity with healthcare IT systems and compliance requirements. - Ability to work flexible hours, including evenings, weekends, and holidays as needed. - Willingness to travel to different sites within the healthcare network. Aurora Health Care offers a dynamic work environment focused on innovation and excellence in healthcare delivery.