Technical Support Engineer

PT GPS Lands Indosolutions is seeking a skilled Technical Support Engineer to join our team in Jakarta. This role involves providing expert technical assistance to customers, ensuring the smooth operation of our systems and resolving complex issues efficiently. The ideal candidate will possess a strong technical background and a passion for delivering exceptional customer service.

About the Role

The Technical Support Engineer will be the primary point of contact for customers experiencing technical difficulties. You will diagnose problems, implement solutions, and provide clear guidance to ensure customer satisfaction and system reliability. This position requires a proactive approach to troubleshooting and a commitment to maintaining high service standards.

Key Responsibilities

• Respond to customer inquiries and technical support tickets promptly and effectively.
• Diagnose, troubleshoot, and resolve hardware, software, and network issues.
• Document all support interactions and solutions for future reference and knowledge base updates.
• Collaborate with internal teams to address recurring issues and improve system performance.
• Provide clear, concise instructions to customers to guide them through solutions.

Requirements

• Proven experience in technical support, preferably within a similar technical environment.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication skills, both written and verbal, to explain technical concepts clearly.
• Basic understanding of networking, operating systems, and common software applications.
• Ability to learn and adapt to new technologies quickly.
• High school diploma or equivalent; technical certifications are a plus.