Account Support Manager

Hewlett Packard Enterprise (HPE) is seeking a dynamic Account Support Manager to lead our hybrid team in Jakarta. This role focuses on ensuring seamless delivery of software services, encompassing pre-sales support, post-sales service delivery, installation, and configuration tasks. The position requires a blend of technical expertise and customer-centric leadership to manage client relationships and service operations effectively.

About the Role

The Account Support Manager will oversee the end-to-end delivery of software services for key accounts, bridging technical execution with client satisfaction. This hybrid position involves approximately 2-3 days per week onsite in Jakarta, providing direct oversight of service delivery teams and client interactions.

Key Responsibilities

• Manage and coordinate software service delivery, including installation, configuration, and ongoing support for client accounts.
• Lead pre-sales activities to ensure technical solutions align with client requirements and expectations.
• Provide post-sales support to resolve technical issues and maintain high levels of client satisfaction.
• Supervise service delivery teams, ensuring adherence to project timelines and quality standards.
• Act as the primary technical liaison between clients and internal engineering teams.
• Develop and implement service improvement initiatives based on client feedback and performance metrics.

Requirements

• Proven experience (5+ years) in software support, installation, configuration, or service delivery management.
• Strong technical background in relevant software platforms and infrastructure.
li>Excellent communication and interpersonal skills to manage client relationships and cross-functional teams.
• Ability to lead and motivate technical teams in a fast-paced environment.
• Problem-solving skills with a focus on delivering optimal client outcomes.
• Experience in a hybrid or remote-first work environment.