Senior IT Support Executive

Senior IT Support Executive Singtel Group, Singapore This role offers a dynamic opportunity to lead and enhance the IT support function within a leading telecommunications organization. As a Senior IT Support Executive, you will play a pivotal role in ensuring the seamless operation of critical IT systems and services, directly contributing to the efficiency and reliability of Singtel Group's technological infrastructure. Your expertise will be crucial in managing complex support scenarios and driving continuous improvement across the IT support landscape. **Key Responsibilities** * Lead and mentor a team of Desktop Support professionals, providing guidance and resolving complex technical issues. * Manage and resolve escalated incidents and service requests, ensuring timely resolution and minimal business impact. * Oversee software license management, ensuring compliance with organizational standards and policies. * Implement and enforce operational procedures to maintain high standards of service delivery. * Collaborate with internal stakeholders to understand and address IT service requirements. * Contribute to the development and execution of IT support strategies and improvement initiatives. **Requirements** * Proven experience in a senior IT support or desktop support leadership role. * Strong technical proficiency in desktop operating systems, applications, and network fundamentals. * Demonstrated ability to lead a team, resolve complex technical problems, and manage incident escalations effectively. * Excellent communication and interpersonal skills, with the ability to interact professionally with both technical and non-technical stakeholders. * Ability to work under pressure and manage multiple priorities in a fast-paced environment. * Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are advantageous. Singtel Group is committed to fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals regardless of background. *(Word count: 298)*