Customer Service

Hino Finance Indonesia isseeking a dedicated Customer Service professional to join our team in North Jakarta. This role is pivotal in ensuring exceptional customer experiences by efficiently managing all inquiries, requests, and complaints. The successful candidate will be responsible for receiving, accurately recording, and resolving customer issues in a timely manner, adhering strictly to established company protocols and service level agreements. A core aspect of the position involves conducting thorough end-to-end monitoring to track the progress and resolution of customer requests, ensuring accountability and continuous improvement in service delivery.

About the Role

• Receive, record, and resolve all customer questions, requests, and complaints promptly and effectively.
• Monitor the resolution process for customer requests from initiation to completion, ensuring adherence to company procedures.
• Maintain accurate and detailed records of all customer interactions and resolutions.
• Communicate professionally and empathetically with customers via various channels.
• Identify trends or recurring issues to contribute to process enhancements.

Requirements

• Proven experience in customer service, preferably within a financial services or similar high-volume environment.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Strong problem-solving abilities and a proactive approach to resolving customer issues.
• Attention to detail and the ability to maintain accurate records.
• Familiarity with CRM systems and basic data entry practices.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• High school diploma or equivalent; additional qualifications in customer service or finance are advantageous.