Service Executive - Semarang

United Overseas Bank Limited (UOB) is a leading financial institution in Asia, operating through an extensive global network spanning over 500 branches and offices across 19 countries and territories in the Asia Pacific, Europe, and North America. The bank is committed to providing innovative financial solutions and exceptional customer service to individuals and businesses worldwide. This role offers an opportunity to contribute to UOB's mission within the dynamic banking sector in Semarang, Central Java.

About the Role

The Service Executive position is pivotal in ensuring customer satisfaction and operational efficiency within the Semarang branch. This role involves direct interaction with customers, handling inquiries, resolving issues, and supporting the overall service delivery framework. The successful candidate will play a key part in maintaining UOB's reputation for excellence in service.

Key Responsibilities

• Provide prompt and professional customer service via various channels (e.g., in-person, phone, digital platforms).
• Address customer inquiries, complaints, and requests accurately and efficiently, seeking resolutions or escalating when necessary.
• Process transactions and service requests according to established procedures and regulatory requirements.
• Maintain accurate and up-to-date customer records and account information.
• Collaborate with internal teams to ensure seamless service delivery and address service-related issues.
• Contribute to the continuous improvement of service processes and customer experience.

Requirements

• Minimum educational qualification: Bachelor's degree in Business Administration, Finance, or a related field.
• Proven experience in customer service, banking, or a related customer-facing role, preferably within the financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport and resolve customer concerns effectively.
• Excellent problem-solving abilities and a proactive approach to identifying and addressing service gaps.
• Proficiency in relevant software applications and a willingness to learn new systems.
• Ability to work independently and as part of a team within a fast-paced environment.
• Knowledge of banking products and services is advantageous.