International Contact Center Officer Chinese English

Join our client, a globally recognized leader in outsourced omnichannel customer experience management, as an International Contact Center Officer specializing in Chinese and English languages. Based in Surabaya, East Java, this role offers the flexibility of remote work from Indonesia, allowing you to contribute to exceptional customer support for prestigious international brands from your home office.

About the Role

You will be the vital link between our international clients and their customers, providing professional and efficient support across Chinese and English language channels. This position requires a customer-centric approach, strong communication skills, and the ability to navigate diverse cultural contexts to resolve inquiries and issues effectively.

Key Responsibilities

• Handle customer inquiries, complaints, and support requests via phone, email, chat, or other specified channels in both Chinese and English.
• Resolve customer issues promptly and professionally, ensuring a positive customer experience and adherence to service standards.
• Document customer interactions accurately and maintain detailed records within the designated systems.
• Collaborate with internal teams to escalate complex issues and contribute to continuous improvement of service processes.
• Maintain a high level of professionalism, empathy, and patience when interacting with customers from diverse backgrounds.

Requirements

• Native or near-native fluency in both Chinese (Mandarin) and English, with excellent written and verbal communication skills.
• Proven experience in a customer service or contact center environment, preferably within an international or multilingual setting.
• Strong problem-solving abilities and the capacity to work efficiently under pressure in a remote setting.
• Proficiency with standard customer relationship management (CRM) software and communication tools.
• Ability to work independently and manage time effectively in a home-based work environment.
• Commitment to providing high-quality service and a willingness to learn and adapt to evolving customer needs.

What We Offer

Contribute to the success of a leading global customer experience provider. We offer the opportunity to work remotely from Indonesia, access to professional development resources, and the chance to be part of a dynamic team supporting international brands. This role provides a platform to develop valuable skills in cross-cultural communication and customer service excellence within a flexible work arrangement.