Concierge

MövenpickSurabaya City, a contemporary hotel, is strategically positioned in the heart of Surabaya, East Java. Its prime location places it near bustling business districts, financial hubs, exhibition centres, hospitals, shopping centres, universities, and the vibrant carnival park area. This advantageous setting makes it an ideal base for both business travellers and leisure seekers exploring the city's diverse offerings.

The hotel provides a range of modern amenities and services designed to ensure guest comfort and convenience. While specific details of the hotel's offerings are not elaborated in the provided snippet, the emphasis is on its central and accessible location within the dynamic Surabaya metropolitan area.

About the Role

As a Concierge at Mövenpick Surabaya City, you will be the essential link between our guests and the vibrant city of Surabaya. You will provide exceptional, personalized service to ensure every guest experience is memorable and seamless. Your role involves anticipating guest needs, offering expert local knowledge, and facilitating a wide range of requests to enhance their stay.

Key Responsibilities

• Actively welcome and register guests, ensuring a warm and efficient check-in/check-out process.
• Proactively anticipate and fulfill guest requests, ranging from restaurant reservations and transportation arrangements to ticketing and local information.
• Provide detailed, accurate information about the hotel's facilities, services, and local attractions, events, and transportation options.
• Maintain a comprehensive knowledge of the hotel's amenities, room types, and policies.
• Collaborate effectively with other hotel departments (Housekeeping, Front Office, Food & Beverage) to ensure smooth operations and guest satisfaction.
• Handle guest inquiries, complaints, and special requests professionally and promptly, striving for resolution.
• Ensure all guest interactions are conducted with the highest standards of courtesy, professionalism, and cultural sensitivity.

Requirements

• Previous experience in a Concierge, Front Office, or Guest Services role within the hospitality industry is highly desirable.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with guests from diverse backgrounds.
• Strong interpersonal skills, patience, and a genuine desire to provide exceptional customer service.
• Ability to work efficiently in a fast-paced environment, managing multiple tasks and priorities simultaneously.
• Proactive approach, with the ability to anticipate guest needs and offer solutions proactively.
• Knowledge of the local Surabaya area, including transportation options, attractions, and services.
• Professional appearance and demeanour, adhering to the hotel's grooming standards.
• Flexibility to work various shifts, including weekends and public holidays.