Supervisor/ Leader Floor

Join Fay cafe & kitchen inEast Java as a Supervisor/ Leader Floor and play a vital role in ensuring the smooth operation and exceptional customer experience within our dining environment. This position offers a dynamic opportunity to lead a team, maintain high standards of service, and contribute directly to the success of our establishment.

About the Role

The Supervisor/ Leader Floor is responsible for overseeing the daily activities of the dining floor, ensuring efficient service, and maintaining a welcoming atmosphere for all guests. This role involves direct interaction with both customers and staff, requiring strong leadership, problem-solving abilities, and a commitment to excellence.

Key Responsibilities

• Lead and motivate a team of front-of-house staff, including servers and hosts, to ensure effective workflow and service standards.
• Monitor customer satisfaction, address inquiries and complaints promptly, and implement solutions to enhance the dining experience.
• Assist in managing inventory, ordering supplies, and maintaining cleanliness and organization standards throughout the dining area.
• Collaborate with management to implement operational procedures and ensure compliance with health and safety regulations.
• Contribute to staff scheduling, training, and development initiatives to build a skilled and cohesive team.

Requirements

• Proven experience in a supervisory or leadership role within the hospitality or food service industry.
• Strong interpersonal skills, with the ability to communicate effectively and resolve conflicts constructively.
• Excellent organizational skills and the ability to multitask in a fast-paced environment.
• Knowledge of food service operations, customer service best practices, and basic inventory management.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.
• Relevant educational background or equivalent experience in a similar role.

What We Offer

We provide a supportive work environment focused on team development and professional growth. While specific details on salary and benefits are not provided, we offer competitive compensation and opportunities for advancement within our organization. Employees can expect a collaborative atmosphere and the chance to contribute meaningfully to our brand's success.